Shipping policy

U.S. Shipping Policy

Thank you for choosing Arabian Veil. Our commitment to providing exceptional service includes offering comprehensive shipping policies. Below, you’ll find detailed information to ensure a smooth and satisfactory delivery experience. For any questions or clarifications, don’t hesitate to contact our dedicated support team at support@arabianveil.com.

1. Where We Ship

We proudly cater to customers across the United States, extending our services to:

• All 50 states

Shipping to U.S. territories and APO/FPO addresses has not yet been confirmed. Please contact support before ordering for these destinations.

No matter where you are within the U.S., our goal is to deliver reliable shipping services to your doorstep.

2. Order Processing

• Operating Hours: Order processing at arabianveil.com operates during standard business hours.
• Handling: Our dedicated team diligently handles each order upon receipt.
• Delays & Communication: While we strive for expedited processing, occasional challenges (such as high demand or unforeseen circumstances) may cause slight delays. Rest assured, should any delays occur, we will promptly communicate updates through our website or via email.

3. Shipping Rates & Timing

Free U.S. standard shipping is available on orders of $59 or more after discounts.

• Rates Calculation: Standard shipping is $5.99 for eligible U.S. orders below the free-shipping threshold. Final shipping charges are shown at checkout.
• Delivery Timeline: Contact our support team for delivery estimates before placing an order.
• Important Note: It’s essential to note that the time required for order processing differs from the actual shipping duration. Kindly consider both aspects when anticipating your order’s arrival.

4. Tracking Your Order

• Tracking Email: Upon order shipment, an email with comprehensive tracking information will be sent to you. This tracking detail enables you to monitor your order’s status and expected delivery.
• Support: In case you do not receive this email within the expected timeframe, please reach out to us at support@arabianveil.com, and our team will promptly assist you.

5. Lost, Stolen, or Damaged Orders

We sincerely apologize for any inconvenience caused by damaged, lost, or stolen orders. Your satisfaction is our priority.

• Action Required: If your package arrives damaged, is missing, or was stolen during transit, please contact our support team at support@arabianveil.com immediately.
• Our Commitment: We are committed to addressing these issues swiftly and finding a satisfactory resolution for you.

6. How to Contact Us

For any queries, concerns, or additional assistance regarding orders or shipping options, our customer support team is at your service.

We are dedicated to ensuring that your shopping experience with arabianveil.com exceeds expectations.